Customer Service

Return Policy

* The return policy at our seasonal & pop-up locations may vary. Please see store for details.

With a Receipt

90 days from date of purchase for All Merchandise Categories.

With a Gift Receipt

Merchandise returned using a gift receipt will be exchanged or refunded in the form of a Merchandise Credit. Same exceptions apply.

Without a Receipt

  1. Items that are new and unopened may be accepted.
  2. If accepted, returns of new, unopened merchandise, will receive current selling price, in the form of a Merchandise Credit.
  3. Returns of open or used items without a receipt will not be accepted.

The following items are non-refundable:

  1. Shipping, delivery & assembly charges
  2. All monogrammed, personalized or custom made items
  3. All Gift Cards

Returns may require a Government issued ID. Additional research may be required to validate the purchase for a return or exchange. Christmas Tree Shops, andThat! reserves the right to refuse any return.